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Complaints Procedure

infinitidental clinic strives to ensure that all of our patients are pleased with their experience of our service(s) and thus we take all complaints and feedback very seriously. As part of our responsibility to our patients we ensure patient complaints are dealt with courteously and promptly.

Our complaints manager is Dr Nisha Patel.

All written complaints will be acknowledged through writing within 3 working days of receipt.

Written and verbal complaints will be investigated and infinitidental clinic will provide a written response within 10 working days. Should the investigation take longer to conduct, you will be informed of this delay and we will provide a likely deadline for the investigation to be completed.

You can submit a complaint to infinitidental clinic through phone, email, or by post:

Dr Nisha Patel – Complaints Manager
infinitidental clinic

146 Merton Hall Road, Wimbledon, SW19 3PZ
Telephone: 020 8542 2171

You are also able to seek advice and/or refer to complaint to the following independent services.

For complaints about Private Treatment:
The Dental Complaints Service,

The Landsdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER
Telephone: 08456 120 540

For complaints about Professional Misconduct:
The General Dental Council,

37 Wimpole Street, London, W1M 8DQ
Telephone: 0845 222 4141